Tail-Wag Guarantee

Our promise

Every PawMelody is made to feel personal. If we miss the heart of your pet’s story, contact us within 14 days of delivery and we’ll make it right with a revision or refund.

How to ask for help

Reply to your delivery email with what did not feel right. Include your order reference and we’ll review it with care.

What is not covered

Because every song is custom, completed work cannot be exchanged for a different pet or occasion. Downloaded files may not be resold or used commercially without written permission.